I am normally not one to put a complaint on blast, but unfortunately i want to share my experience with a certain Sephora that has upset me to my final point that i am truly so dissatisfied with the service, that i refuse to purchase anything from this particular location again. Maybe people who are in my location may even be able to relate to my experience but i have never i mean NEVER had so many bad experiences at one place time and time again.
Now the store i'm talking is Alderwood Mall's Sephora #302/304. I am normally a Nordstrom's shopper and have always received superb customer service, satisfaction, and always i mean always end up leaving happy because the associates do everything to make sure any questions and concerns are met. Now maybe Nordstrom's employees are paid on comission and maybe Sephora's employees aren't -- but REGARDLESS that shouldn't change the customer service factor at all. If you seriously cannot serve good customer service, then why the f%^* are you in sales in the first place?!
Now on to my last and final straw with them... every time (now when i say everytime, that isn't an exaggeration) i never get greeted. Okay not a biggie, there's other customers and i see associates helping other customers so that's not an issue in my book or wouldn't steer me away from the store. But on a side note, you would expect to at least get one HELLO out of 20+ visits. Now sometimes i go to Sephora knowing exactly what i want and sometimes i don't, but this particular time i did. I was on my mission to re-purchase my "Laura Mercier Tinted Moisturizer" but in a different shade since i got darker during the summer and the one i originally purchased at Nordstroms is to light for me at the moment. Also, i wanted to see if they had a restock in the Urban Decay Naked Palette since they are sold out all over the place. So as i waltz on in walking around to find where each stand is for the items i'm looking for, a Sales Associate shouts from across the store "CAN I HELP YOU?!" So i wait for her to come around and ask if they have the Urban Decay Naked Palette, and her response... "Oh, We don't carry that." I'm thinking, "Seriously?!?! You don't carry it?! Or are you meaning you're out of stock?!" So i ask again... oh you don't carry it at all? and she replies... "Yeah we don't carry it." I'm shocked but whatever... on to the next one. "Well i'm looking for the Laura Mercier Oil-Free Tinted Moisturizer" and i'm not to sure what color i am since i got darker.... and...." She completely cuts me off at says... "Well you should find out before you purchase it then." Well obviously?! Isn't that WHY i came into the store?! So i'm standing by the testers and she's looking at me like "Girl you better not touch those" type of look which is completely flaring my anger. So instead of dealing with her, i grab my normal color and walk up to the register & pay.
Now most of you are probably wondering why did i even purchase from the store if i had such a bad experience (again)... Well i was so livid and hot that i had to do something and usually when i'm super super angry i blow money and i just bought it to calm my nerves. At the register, the girl didn't say anything to me either... so i'm like whatever. Don't test me cause i'm about to blow. After i breathed and calmed my nerves a little i asked about the Naked Palette again and she tells me that they're out of stock. And i double check, "But you DO carry it right?" and she gives me this crazy look like "Yeah?! DUHHHH!"
That's my story from literally within the last hour. I even forgot to purchase my Benefit POREfessional like i inteded, so i actually asked a friend to pick it up and see if they receive the same experience.
I have finally filed a complaint on this store. Now i am normally not the one to complain or anything but this is seriously ridiculous. That store and it's staff are so unprofessional that it seriously makes me never want to shop at Sephora in general, but since i had such a good experience online and at the Bellevue Sephora, that i will continue to shop with them, but only at the Bellevue location. Alderwood needs retraining or to completely restaff their store because nobody without at least some decent customer service should be working sales in general.
So this is my forewarning to anybody living in Washington State... I have received nothing but horrible service time and time again and do NOT recommend this store at all.
HAVE ANY OF YOU SHOPPED HERE & HOW WAS YOUR EXPERIENCE?
Now the store i'm talking is Alderwood Mall's Sephora #302/304. I am normally a Nordstrom's shopper and have always received superb customer service, satisfaction, and always i mean always end up leaving happy because the associates do everything to make sure any questions and concerns are met. Now maybe Nordstrom's employees are paid on comission and maybe Sephora's employees aren't -- but REGARDLESS that shouldn't change the customer service factor at all. If you seriously cannot serve good customer service, then why the f%^* are you in sales in the first place?!
Now on to my last and final straw with them... every time (now when i say everytime, that isn't an exaggeration) i never get greeted. Okay not a biggie, there's other customers and i see associates helping other customers so that's not an issue in my book or wouldn't steer me away from the store. But on a side note, you would expect to at least get one HELLO out of 20+ visits. Now sometimes i go to Sephora knowing exactly what i want and sometimes i don't, but this particular time i did. I was on my mission to re-purchase my "Laura Mercier Tinted Moisturizer" but in a different shade since i got darker during the summer and the one i originally purchased at Nordstroms is to light for me at the moment. Also, i wanted to see if they had a restock in the Urban Decay Naked Palette since they are sold out all over the place. So as i waltz on in walking around to find where each stand is for the items i'm looking for, a Sales Associate shouts from across the store "CAN I HELP YOU?!" So i wait for her to come around and ask if they have the Urban Decay Naked Palette, and her response... "Oh, We don't carry that." I'm thinking, "Seriously?!?! You don't carry it?! Or are you meaning you're out of stock?!" So i ask again... oh you don't carry it at all? and she replies... "Yeah we don't carry it." I'm shocked but whatever... on to the next one. "Well i'm looking for the Laura Mercier Oil-Free Tinted Moisturizer" and i'm not to sure what color i am since i got darker.... and...." She completely cuts me off at says... "Well you should find out before you purchase it then." Well obviously?! Isn't that WHY i came into the store?! So i'm standing by the testers and she's looking at me like "Girl you better not touch those" type of look which is completely flaring my anger. So instead of dealing with her, i grab my normal color and walk up to the register & pay.
Now most of you are probably wondering why did i even purchase from the store if i had such a bad experience (again)... Well i was so livid and hot that i had to do something and usually when i'm super super angry i blow money and i just bought it to calm my nerves. At the register, the girl didn't say anything to me either... so i'm like whatever. Don't test me cause i'm about to blow. After i breathed and calmed my nerves a little i asked about the Naked Palette again and she tells me that they're out of stock. And i double check, "But you DO carry it right?" and she gives me this crazy look like "Yeah?! DUHHHH!"
That's my story from literally within the last hour. I even forgot to purchase my Benefit POREfessional like i inteded, so i actually asked a friend to pick it up and see if they receive the same experience.
I have finally filed a complaint on this store. Now i am normally not the one to complain or anything but this is seriously ridiculous. That store and it's staff are so unprofessional that it seriously makes me never want to shop at Sephora in general, but since i had such a good experience online and at the Bellevue Sephora, that i will continue to shop with them, but only at the Bellevue location. Alderwood needs retraining or to completely restaff their store because nobody without at least some decent customer service should be working sales in general.
So this is my forewarning to anybody living in Washington State... I have received nothing but horrible service time and time again and do NOT recommend this store at all.
HAVE ANY OF YOU SHOPPED HERE & HOW WAS YOUR EXPERIENCE?
Posted @
4:42 PM on Saturday, August 28, 2010
•
9
comments
Call me Chee. Born, Raised, & Residing in Seattle, Washington. 24 Year Old : Libra. Mixture of Half Korean & Half Japanese. SAHM to my beautiful bunny Sanaiyah. Make-Up Junkie. Fashion Obsessed. Tech Savvy.
completely agree! there is nothing worse than horrible customer service? what happened to service with a smile?
That's horrible, I would never go there! If that were to happen to me, I'd probably blow up on her. I'm sorry you had such a bad experience hun. I can't believe she would act like that towards a customer.
I'm glad you filed the complaint. It will help the company if they care about their customers. If they don't care, they deserve to lose sales. I hate rude, arrogant customer service staff.
sorry to hear about your lousy experience. I hope they respond to your complaint!
I woulda blasted their ass off if they told me that Im suppose to know my shade. Thats irritating right there. Great move in filing a complaint, il do the same thing!
wow, thanks for sharing your experience there, and letting us know. I seldom go to Sephora but if I do go there I already know what to get. And yes I do remember they don't greet you at all. Anyway, there will be a new Sephora coming soon inside JcPenney so hopefully they will treat their customers better. I'm also looking for the urban decay NAKED pallette as well. If I find it I'll let you know =)
That sucks! I haven't had any problems when i've been in there... They know better to mess with me! Haha, jk.
i dont usually shop at sephora? i dont know why...but usually the sales people seem ok. better experience next time? i would have spoken to a manager though...
wow I came across your blog at random and I've been to the same mall. I live in Vancouver, BC. Anyway, at the same mall I was shopping at love and culture. Man, I've only been there once but the girl at the change room was SO RUDE! she was not enthusiastic and gave off a vibe that she didn't want to be there. After I was done trying on my clothes, she was no where to be seen so I just left the clothes on a chair outside the change room since there was no racks or anything similar to put the clothes I tried on. Then she comes back and orders me "hang those back up" I was like what? and I just did as I was told and hung up the shirt. As soon as I did that, she continued and said "the pants too." I was like WTF. there was no other customers in the change room nor did she have other clothes to tend to. I was like WTH why am I doing work that YOU can do. I would've gladly put the clothes back on the hangers if you had asked me to in a nicer tone. but no man, she bitched it at me as if I was working there. WHAT THE EFF.